FAQ

General

What is My Account?

Is it necessary to create account with us?

I received wrong book. What should I do?

I changed my password but still I’m not able to login with the changed password, What should I do?

What If I can’t find the book(s) which I would like to buy on your store?

What If I can’t reach you over the phone immediately?

What If I can’t find the information which I need?

Can I buy e-books at Chennaishopping.com?

 


Orders

How to buy books from our website?

How do I know my order has been confirmed?

How do I check the status of my orders?

What are all the different order status and its meaning?

How can I track the delivery of my order?

When and how can I cancel an order?

 


Payments

How do I make a payment for a purchase?

Are there any hidden charges when I make a purchase on Chennaishopping?

Cash Deposit / NEFT payment

Credit Cards / Debit Cards

Net Banking

Cash on Delivery (COD)

 


Delivery

Free Home Delivery

Express Delivery

How are items packaged?

How much are the delivery charges?

What mode of delivery will be used?

What is the estimated delivery time?

Is it possible to deliver the order internationally?

 


Cancellations & Returns

How do I return a ordered book on Chennaishopping.com?

When and how can I cancel an order?

 


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