Order

How to buy books from our website?

  • Buy Tamil books online is easy in Chennaishopping.com. Once you have successfully registered with us, you can buy books by simply clicking “Buy Now” button.
  • After clicking “Buy Now” button, you will be in “My Shopping Cart” page. Here you can find the book(s) which you have selected; if you need more than one book, you can change the quantity under “Quantity” column and click the “Update” button. You can browse for different categories of books by clicking “Continue Shopping” button.
  • From “My Shopping Cart” page, you can proceed to purchase by clicking “Check Out” button.
  • You can complete the purchase in simple three steps.
    • Select your delivery address or add a new one and choose your shipping options
    • Select your payment method
    • Review & Place Order

How do I know my order has been confirmed?

For Payments made through Cash Deposit

Call us at +91 94446 38686 and we will help you

Or

E-mail us the following information to cs@chennaishopping.com

  • Bank Name:
  • Branch:
  • Amount Deposited:
  • Date & Time:
  • Transaction Reference No:
  • Your Order Id:
  • Your Account Email:

We will confirm the payment through Email or Phone during our business hours and further proceed with the order immediately.

For Payments made through NEFT Transfer

Call us at +91 94446 38686 and we will help you

Or

E-mail us the following information to cs@chennaishopping.com

  • Bank Name:
  • Branch:
  • Amount Transferred:
  • Date & Time:
  • Transaction Reference No:
  • Your Order Id:
  • Your Account Email:

We will confirm the payment through Email or Phone during our business hours and further proceed with the order immediately.

For Payments made through our online payment gateway partner – EBS

Once you made your payment online successfully for the order, we will send an order confirmation email to your registered email id.

The email contains the following information

  • Unique order ID (eg:111007-1233-933-AT)
  • The list of book(s) you have purchased
  • Delivery Address
  • Billing Address
  • Payment mode – the type of payment method you have chosen to pay us.

Further proceedings will be intimated through email or phone call.

For Cash on Delivery (India Post V.P.P)

We will confirm the COD payment through Email or Phone if required and further proceed with the Order immediately at our own discretion. We will call and confirm during our business hours.

Order Status

How do I check the status of my orders?
You can view the status of your orders at any point of time under “My Account” > “Manage Orders” link to view the status of all orders. Apart from this, you will be informed about your order current status via your registered email.

What are all the different order status and its meaning?

Status

Description

Shipment Ready

Your order is ready to be dispatched.

Pending

By default, your order will be put to pending status. This means that your order is in queue to be processed.

Processing

Your order has been picked and we will be fulfilling your order and pack it for shipment

Shipped

Your order has been packed and left our premises for delivery.

Delivered

Your order has been delivered.

Returned

Your order has returned to us.

Cancelled

Your order has been cancelled. Only Pending orders can be cancelled.

Invalid

Your address is invalid and hence order became invalid.

Partially Shipped

Your order has been shipped with limited available items. The unavailable items will be shipped as soon as it is available at free of cost. you will be informed about partial shipment. The next order state is “Shipped”

 

How can I track the delivery of my order?
You will be informed about the delivery tracking id which is provided by our courier partners or Indian Postal Service, which will be useful for tracking of your order delivery during transit.

When and how can I cancel an order?
You can cancel your order before it reaches the “Order shipped” state. You can inform us by send an email to cs@chennaishopping.com along with the order Id or call us at +91-94446 38686

Contact Us
If couldn’t find the information you needed? Please call us at +91-94446 38686 or email to cs@chennaishopping.com

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