General
What is My Account?
My Account is the place where you can do the following:
- Manage your Account Information
- Manage your Address book
- Manage your Orders.
- Track your Pending order(s).
- Subscribe or Unsubscribe newsletter.
Is it necessary to create account with us?
Yes. You need to create an Account in order to buy books from our website. A account can be easily created by providing your name, email address and password. All your information are secure and will not be shared with any third parties. Your email will not be used for spamming.
For any help or queries please call us at +91-94446 38686.
I received wrong book. What should I do?
Usually, we follow step by step process in fulfilling your order. However, there is a 0.1% error chance that a book got changed. In such case, If you like the book, you can keep it. we can send the requested book in a new parcel through V.P.P. Your amount will be adjusted for the same.
I changed my password but still I’m not able to login with the changed password, What should I do?
Please close your browser(s) and try to login. If you’re still facing any issues, please call us at +91 94446 38686 or email to cs@chennaishopping.com
What If I can’t find the book(s) which I would like to buy on your store?
We are here to help you. Please call us at +91 94446 38686 or email to cs@chennaishopping.com along with the book details, your name and contact. We’ll strive to get your book(s) in all possible ways and update you accordingly. You order the books and get it delivered.
What If I can’t reach you over the phone immediately?
We are strive to give the best service to all of our customers all the times, however, sometimes if we are busy serving our customers on call while you are calling, please try to call us after some time or leave your name and phone number to our email cs@chennaishopping.com, we’ll call you back.
What If I can’t find the information which I need?
We are here to help you. Please email to cs@chennaishopping.com or call us at +91 94446 38686 along with your question, your name and contact.
Can I buy e-books at Chennaishopping.com?
Orders
How to buy books from our website?
- Once you have successfully registered with us, you can buy books by simply clicking “Buy Now” button.
- After clicking “Buy Now” button, you will be in “My Shopping Cart” page. Here you can find the book(s) which you have selected; if you need more than one book, you can change the quantity under “Quantity” column and click the “Update” button. You can browse for different categories of books by clicking “Continue Shopping” button.
- From “My Shopping Cart” page, you can proceed to purchase by clicking “Check Out” button.
- You can complete the purchase in simple three steps.
- Select your delivery address or add a new one and choose your shipping options
- Select your payment method
- Review & Place Order
How do I know my order has been confirmed?
For Payments made through Cash Deposit
Call us at +91 94446 38686 and we will help you
Or
E-mail us the following information to cs@chennaishopping.com
- Bank Name:
- Branch:
- Amount Deposited:
- Date & Time:
- Transaction Reference No:
- Your Order Id:
- Your Account Email:
We will confirm the payment through Email or Phone during our business hours and further proceed with the order immediately.
For Payments made through NEFT Transfer
Call us at +91 94446 38686 and we will help you
Or
E-mail us the following information to cs@chennaishopping.com
- Bank Name:
- Branch:
- Amount Transferred:
- Date & Time:
- Transaction Reference No:
- Your Order Id:
- Your Account Email:
We will confirm the payment through Email or Phone during our business hours and further proceed with the order immediately.
For Payments made through our online payment gateway partner – EBS
Once you made your payment online successfully for the order, we will send an order confirmation email to your registered email id.
The email contains the following information
- Unique order ID (eg:111007-1233-933-AT)
- The list of book(s) you have purchased
- Delivery Address
- Billing Address
- Payment mode – the type of payment method you have chosen to pay us.
Further proceedings will be intimated through email or phone call.
For Cash on Delivery (India Post V.P.P)
We will confirm the COD payment through Email or Phone and further proceed with the Order immediately. We will call and confirm during our business hours.
How do I check the status of my orders?
You can view the status of your orders at any point of time under “My Account” > “Manage Orders” link to view the status of all orders. Apart from this, you will be informed about your order current status via your registered email.
What are all the different order status and its meaning?
Status
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Description
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Authorized (For Online Payment Gateway only)
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If you have paid through our online payment gateway, your order status will be Authorized. Once your payment has been realized, your order moves to Pending status.
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Pending
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By default, your order will be put to pending status. This means that your order is in queue to be processed.
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Processing
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Your order has been picked and we will be fulfilling your order and pack it for shipment
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Shipped
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Your order has been packed and left our premises for delivery.
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Delivered
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Your order has been delivered.
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Returned
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Your order has been returned to us.
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Cancelled
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Your order has been cancelled. Only Pending orders can be cancelled.
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Invalid
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Your address is invalid and hence order became invalid.
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How can I track the delivery of my order?
You will be informed about the delivery tracking id which is provided by our courier partners or Indian Postal Service, which will be useful for tracking of your order delivery during transit.
When and how can I cancel an order?
You can cancel your order before it reaches the “Order shipped” state. You can inform us by send an email to cs@chennaishopping.com along with the order Id or call us at +91-94446 38686
Payments
How do I make a payment for a purchase?
We provide the following modes of payment.
- Cash Deposit at any of our Bank. (ICICI BANK, CANARA BANK).
- National Electronic Fund Transfer (NEFT) to any of our Bank account online (ICICI BANK, CANARA BANK).
- Credit Card / Debit Card / Net Banking Payment through our Secure Payment gateway partner – E-Billing Solutions.
- Cash on Delivery (India Post V.P.P)
Are there any hidden charges when I make a purchase on Chennaishopping?
No. The prices listed for all items are final and all-inclusive. The prices you see on our sites are exactly what you pay for the item.
Cash Deposit / NEFT payment
Please use any of our bank account details below:
Account Name: ZAPOTA ONLINE SERVICES PVT LTD
Account Type: CURRENT ACCOUNT

Branch: ADYAR,CHENNAI.
Account Number: 035005003892
IFSC: ICIC0000350

Branch: KOTTIVAKKAM, CHENNAI.
Account No: 3319201000055
IFSC: CNRB0003319
Find the nearest Branch using the link below where you can do Cash Deposit
For Canara Bank | For ICICI Bank
Credit Cards / Debit Cards
We accept all VISA, MasterCard and AmEx cards issued by Banks in India. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and proceed with 3D Secure code and confirm the payment.
All Credit/Debit card details remain confidential and private. Our trusted payment gateway partner E-Billing Solution is using 128-bit SSL encryption technology to protect your card information and ensure it is 100% secure payment.
WE DO NOT STORE / COLLECT YOUR CREDIT CARD / DEBIT CARD INFORMATION ANY POINT OF TIME.
We accept Debit Cards issued by the following banks:
- AXIS Bank Debit Card (VISA Electron only)
- Canara Bank Debit Card
- Citibank Debit Card
- Corporation Bank Debit Card (VISA Electron only)
- Deutsche Bank Debit Card (VISA Electron only)
- HDFC Bank Debit Card (VISA Electron only)
- ICICI Bank Debit Card
- Indian Overseas Bank Debit Card (VISA Electron only)
- ING Vyasa Bank Debit Card (VISA Electron only)
- Karur Vysya Bank Debit Card (VISA Electron only)
- Punjab National Bank Debit Card
- State Bank of India Debit Card
Net Banking
We accept payment through Internet Banking for the following banks offer by our partner:
- ABN AMRO Bank
- AXIS Bank
- Allahabad Bank
- Andhra Bank
- Bank of Bahrain and Kuwait
- Bank of Baroda Corp Account
- Bank of Baroda Retail Account
- Bank of India
- Bank of Maharashtra
- Bank of Rajasthan
- Citibank
- City Union Bank
- Corporation Bank
- Deutsche Bank
- Dhanlaxmi Bank
- Federal Bank
- HDFC Bank
- ICICI Bank
- IDBI Bank
- ING Vysya Bank
- IOB Debit Card
- Indian Overseas Bank
- Indian Bank
- IndusInd Bank
- Jammu & Kashmir Bank
- Karnataka Bank
- Karur Vysya Net Bank
- Kotak Mahindra Bank
- Lakshmi Vilas Bank
- Oriental Bank Of Commerce
- Punjab National Bank Corp Account
- Punjab National Bank Retail Account
- Royal Bank of Scotland
- South Indian Bank
- Standard Chartered Bank
- State Bank of Hyderabad
- State Bank Of India
- State Bank of Mysore
- State Bank of Travancore
- Syndicate Bank
- Tamilnad Mercantile Bank
- Union Bank Of India
- Vijaya Bank
- YES BANK
Cash on Delivery (COD)
We will send you the order through India Post – Value Payable Post (V.P.P) and you can pay the said amount in the parcel and receive your order.
Delivery
Free Home Delivery
Chennaishopping.com provides Free Home Delivery anywhere in INDIA if your total order amount is more than INR 200.
Express Delivery
Place your Order by 1 PM (13:00 Hrs IST) to get it delivered on the same day (For Chennai Only) at a premium charge of INR 50.Express delivery is available for the following areas in Chennai.
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Area
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Pincode
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| Parrys |
600001
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| Anna Road HO |
600002
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| Park Town |
600003
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| Mylapore |
600004
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| Triplicane |
600005
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| Greams Road |
600006
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| Egmore |
600008
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| Fort St.George |
600009
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| Kilpauk |
600010
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| Perambur |
600011
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| Royapuram |
600013
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| Royapettah |
600014
|
| Saidapet |
600015
|
| Kodambakkam |
600024
|
| St.Thomos Mount HO |
600016
|
| T.Nagar |
600017
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| Teynampet |
600018
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| Tiruvottiyur |
600019
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| Adyar |
600020
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| Vadapalani |
600026
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| Meenambakkam |
600027
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| R.A.Puram |
600028
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| Aminjikarai |
600029
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| Chetpet HO |
600031
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| Guindy Indl.Estate |
600032
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| West Mambalam |
600033
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| Nungambakkam |
600034
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| Nandanam |
600035
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| I.I.T |
600036
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| Vyasarpadi |
600039
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| Anna Nagar |
600040
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| Tiruvanmiyur |
600041
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| Velachari |
600042
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| Palavaram |
600043
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| Chrompet |
600044
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| Tambaram HO |
600045
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| Tambaram ICF |
600046
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| Tambaram Sanatorium |
600047
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| K.K.Nagar |
600078
|
| Sowcarpet |
600079
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| Korattur |
600080
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| Tondiarpet |
600081
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| Ashok Nagar |
600083
|
| Kottur |
600085
|
| Gopalapuram |
600086
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| Besant Nagar |
600090
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| Madipakkam |
600091
|
| Perungudi |
600096
|
| Ekkaduthangal |
600097
|
| Kolathur |
600099
|
| Broadway |
600108
|
| T.T.T.I.Tharamani |
600113
|
| Pazhavanthangal |
600114
|
| Velachari Rd |
600115
|
| Porur |
600116
|
| Sozhinganallur |
600119
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How are items packaged?
All items are carefully packed at most care to avoid any form of damage during the transit. We ensure the package is water proof with touch film covered.
How much are the delivery charges?
Chennaishopping.com provides Free Home Delivery anywhere in INDIA if your total order amount is more than INR 200. Otherwise INR 40 is charged as delivery charges.
What mode of delivery will be used?
We generally send all of our orders through reputed couriers or Indian Postal Service.
What is the estimated delivery time?
Usually, we are working hard to ship the order on the same day.
- Generally it will takes 3 to 7 business days to reach your destination (Business days exclude Saturday, Sunday and Public holidays).
- Due to bad weather conditions or social disturbances, delivery time by our logistics partner may vary. We will keep you informed about the same.
Is it possible to deliver the order internationally?
Chennaishopping.com delivery is Pan India only. No International delivery.
Cancellations & Returns
How do I return a ordered book on Chennaishopping.com?
You can return a ordered book only if the book had been damaged on transit. Please call us at +91-94446 38686 for any help. Please send the book through Indian Postal Service and we will credit the postal charges to your bank account.If the book is damaged on transit, we will send you a new copy as fast as possible with no questions asked.We ensure that every book delivered goes through the following quality checks before packing.
- Checking for good bindings
- Checking for torn pages
- Checking for bad printing
When and how can I cancel an order?
You can cancel your order before it reaches the “Order shipped” state. you can inform us by send an email to cs@chennaishopping.com along with the Order Id or call us at +91-94446 38686
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